Frequently Asked Questions [F.A.Q]

What is the Aromatherapy Diffuser?
Our Aromatherapy Diffuser combines the cozy ambiance of a fireplace with the relaxing benefits of aromatherapy. It releases a warm, gentle mist infused with essential oils, creating a soothing and inviting atmosphere in any room.

How does the Aromatic Diffuser work?
Simply add water and a few drops of your favorite essential oil, then turn on the diffuser. The device uses ultrasonic technology to create a mist that disperses the fragrance, while the LED lighting simulates a soft, ambient fireplace glow.

Is the flame real?
No, the "flame" is a realistic LED effect designed to give the appearance of fire without using actual flames, making it safe for use in any area of your home.

How long does the diffuser run?
The Aromatherapy Diffuser offers multiple timer settings, allowing continuous or timed operation. Depending on the setting and water level, it can run for several hours without needing a refill.

What type of essential oils can I use?
You can use any high-quality essential oils with our diffuser. For the best experience, we recommend using pure, natural oils rather than synthetic fragrances.

Is the Aromatherapy Diffuser safe to leave unattended?
Yes, it is designed with safety features, including automatic shut-off when the water runs low. However, as with any electronic device, it’s always best to turn it off when not in use for extended periods.

How do I clean and maintain the diffuser?
To keep your diffuser functioning properly, clean it regularly by wiping the water tank and ultrasonic plate with a soft cloth. Avoid harsh chemicals and allow the unit to dry completely before reusing.

Can I adjust the brightness of the flame effect?
Yes, our diffuser allows you to customize the flame brightness to suit your mood, from a soft glow to a brighter, cozier flame effect.

Do you offer a warranty?
Yes, the Aromatherapy Fireplace Diffuser comes with a 1-year limited warranty covering manufacturing defects. For more details, please refer to our warranty policy or contact our customer support team.

What if I’m not satisfied with my purchase?
We want you to love your Aromatherapy Diffuser! If you’re not satisfied, we offer a [14-day return policy]. Please see our return policy for full details on how to initiate a return or exchange.

How can I contact customer support?
If you have any further questions, please reach out to us at [support@shoparomatic.com]. Our team is here to assist you!